Privacy

Health Care Information Privacy Policy

In order to provide the public with improved information for making key health care decisions, the federal government releases information about a set of Quality Measures for both nursing facilities and home health agencies. This is part of a larger effort by Medicare to improve the quality of care in nursing homes and home health agencies.

The information used to compile these Quality Measures is taken from resident assessments (Management Data Sets – MDS) that were filled out on our residents who reside in Medicare and/or Medicaid certified beds. It is intended that this information, combined with actual visits to nursing homes and consulting with physicians, family and friends will help families make the best possible decision about nursing home placement.

To aid patients in deciding which home health agency is right for them, Quality Measures are available that provide information on how well these programs provide care for their Medicare patients. The measures that allow this comparison for home health agencies are taken from patient assessments (Outcomes and Assessment Information Set – OASIS).

Quality Measures are related to specific clinical areas of care. They are intended to provide objective standards by which an individual may determine how well a nursing home or home health agency is able to manage various aspects of care being provided to their residents and patients.

When selecting a nursing home, potential residents and their families are encouraged to use these measures in conjunction with other variables often used to measure quality within a nursing home, such as resident and family satisfaction, staff interactions with the residents, level of staff knowledge in geriatric medicine and care issues, and overall cleanliness and appearance of the facility.

For home health agencies, the Quality Measures available for comparison purposes relate to improvement in mobility, meeting patients’ activities of daily living, issues pertaining to medical emergencies, and the ability of patients to remain in their own homes. Additional questions to ask a home health agency can be found by clicking here.

Lutheran Senior Services is always striving to provide older adults with the best in quality care. This Quality Measure initiative allows Lutheran Senior Services the opportunity to build upon the quality care we already provide.

To find out more about nursing home or home health agencies in your area, visit the Nursing Homes Compare or Home Health Compare section of www.medicare.gov, or call 1-800-MEDICARE (1-800-633-4227; TTY/TDD: 1-877-486-2048). These measures are only available on Medicare patients for skilled nursing facilities that have been operating for at least one year. NOTE: Medicare lists LSS Home Health as Lutheran Senior Srvs Home Hlth. To access information on our programs on www.medicare.gov, you may need to type this name in exactly.

Complete Privacy Practices Disclosure

 

Website Privacy Policy

Our postal address is:
1150 Hanley Industrial Ct., St. Louis MO 63144.
You can reach us by telephone at 314.446.2410 or by email at Info@LSSLiving.org.

 

Collection of Personal Information
Lutheran Senior Services (LSS) collects the email addresses of those who communicate with us via email, as well as information volunteered by the visitor, such as survey information, information requests, and/or site registrations.

The information we collect is used to improve the content of our web pages, to follow up with visitors with community information, and for marketing purposes. Information collected is not shared with other organizations for commercial purposes.

 

The Use of Cookies
LSS works with a company called ReachLocal, which assists us in advertising our products and services.  One of the products that we have purchased from ReachLocal is a remarketing product, which enables ReachLocal to show you advertisements for our Site when you visit other sites in the ReachLocal network or in third-party networks.  ReachLocal is able to do this through the use of cookies that are provided by ReachLocal through its third-party partners. The sole use of these cookies is, as stated above, to simply show you advertisements for our site, they are not being used to track you in any other way.  Moreover, ReachLocal does not link the information in the cookies or any other cookie to any personal information that you may have provided.

The use of “cookies” is an industry standard and they are currently used on most websites. Cookies are small text files containing a unique identification number that is transferred from a web site to the hard drive of a user’s computer so that the website administrator may identify the computer and passively track the user’s activities on the website.

You may set most web browsers to notify you if you receive a cookie, or you may choose to block cookies, though either of those actions may affect the use of our Site.  However, if you wish to opt out of any of the Advertising Cookies, you can do this simply by navigating to http://www.reachlocal.com/opt-out, which will take you to a web page where you will be able to opt out of the Advertising Cookies currently used in connection with ReachLocal’s remarketing product.

 

Opting Out of Future Communications
If you do not want to receive e-mail from us in the future, please let us know by contacting us at the above address or calling us at the above telephone number.

If you supply us with your postal address online, you may receive periodic mailings from us with information on new products, services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above or writing to us at the above address.
Please provide us with your exact name and address in order to be sure that your name is removed from the list.

 

Chat
LSS works with ReachLocal to provide a chat function in order to provide quick and convenient communication through our website. The chat function is staffed by a third party company that is contractually obligated to comply with privacy rules set out by the Health Insurance Portability and Accountability Act. Information collected by this third party company will only be delivered to LSS and not shared with any other organization.

 

Advertising and Marketing Partners
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

 

Concerns and Complaints
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, state or local chapters of the Better Business Bureau.